Patient Onboarding Specialist

Patient Onboarding Specialist Central Scheduling Full Time Columbus, OH AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all.

We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Patient Onboarding Specialist who will play an important role at AndHealth - serving on our new Central Scheduling team, the “Front Door” to our company.

At AndHealth, every patient’s journey is different, and that’s exactly where you come in.

You’ll be the first point of contact guiding patients through complex medical needs with empathy, precision, and judgement.

This is not a back-office scheduling role; it’s a frontline opportunity to solve problems in real time, anticipate obstacles before they arise, and make sure each patient feels fully supported.

If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human, this is the role where you’ll do your most meaningful work.

What you'll do in the role :

• Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment.
• Own the referral process end-to-end.
• Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision.
• Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action.

Set every patient up for success at their first visit by proactively handling complex pre-visit steps :

Education & Licensure Requirements :

Other Skills or Qualifications :

Here's what we'd like to offer you :

Supervisory Responsibilities :

Physical Demands :