Software Asset Management Specialist

Job Title : Software Asset Management Specialist

Contract Duration : 8 months, possible extension

Location : Riverwoods, IL

Work Arrangement : Hybrid

• Note : No C2C or C2H arrangements possible

Summary

This position supports the IT Asset Management (ITAM) modernization initiative and the integration of ServiceNow SAMPro. The SAM Specialist will be responsible for managing software asset lifecycle activities, maintaining license compliance, and supporting data integrity across multiple repositories.

The role includes operational support for software license tracking, entitlement management, audit readiness, and reconciliation tasks. The candidate will also backfill SAM responsibilities as senior team members transition to support the implementation of SAMPro. This is a hands-on role requiring familiarity with ServiceNow SAMPro and software licensing practices.

Responsibilities

• Maintain and reconcile software license records, entitlements, and renewal schedules in ServiceNow SAMPro.
• Support Effective License Position (ELP) planning, software attestations, and vendor audit readiness.
• Perform manual updates and data certifications in ServiceNow to ensure inventory accuracy.
• Normalize and validate software data for reporting and compliance.
• Collaborate with IT asset owners, procurement, legal, finance, and IT operations teams to ensure licensing compliance.
• Guide software owners on license management and installation tracking.
• Support software optimization efforts and usage analysis.
• Document SAM processes and contribute to day-to-day operational support.
• Collaborate on software asset and license reconciliation between legacy DFS and COF repositories.

Must Have Skills

• Data Quality and Certification : Familiarity with ServiceNow Data Certifications and software data quality processes to maintain inventory integrity.
• Entitlement Management : Proven ability to create, maintain, and validate entitlement records in SAM tools, ensuring alignment with contract terms and approved product lists.
• Excel Proficiency : Strong analytical skills and ability to work efficiently with Excel for reconciliation, reporting, and data validation tasks.
• ServiceNow SAMPro Expertise : Hands-on experience with ServiceNow SAMPro modules, including normalization, reconciliation, entitlement tracking, and workflow execution.
• Software asset and license reconciliation between legacy DFS and COF repositories. Will support integration of ServiceNow SAMPro to enable unified license tracking and compliance reporting across the merged organization.
• Software License Lifecycle Management : Strong understanding of the software asset lifecycle, from procurement through retirement, including license types, usage rights, and renewal schedules.

Nice To Have Skills

• Basic Scripting or Automation Exposure : Exposure to scripting (e.g., PowerShell, Python) for data manipulation or workflow automation in SAM contexts.
• Cloud Licensing Awareness : Understanding of SaaS and cloud licensing models, including subscription tracking and consumption-based entitlements.
• Cross-Functional Collaboration : Experience working with procurement, legal, finance, and IT teams to ensure licensing compliance and resolve entitlement discrepancies.
• Data Normalization Outside SAMPro : Ability to review and clean software data from external sources before ingestion into SAM tools.
• Reporting and Dashboarding : Experience building or interpreting SAM dashboards and reports for operational and compliance tracking.
• Software Optimization and Cost Management : Familiarity with software usage analysis, license harvesting, and cost reduction strategies.