Customer Care Representative

Job Title : Customer Care Representative

Find out if this opportunity is a good fit by reading all of the information that follows below.

Location : New York City

Terms : FT Permanent – 5 Days Onsite at the NY Office

Salary : $60,000-$70,000 based on experience

JOB OVERVIEW :

The Customer Care Representative is a vital member of the Operations Team, providing service and support to customers, Sales Representatives, and internal departments. This role ensures efficient order processing, handles inquiries, and contributes to the smooth execution of daily operations across trade, retail, repair, international channels, and e-Commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Customer & Sales Support and Account Management :

• Act as a primary liaison for both customers and Sales Reps by providing accurate information on product pricing, availability, item specs, order status, and repair estimates.
• Process orders and memo requests via BOSS, phone, EDI, or email with accurate and timely data entry.
• Retrieve and respond to daily inquiries from general and repair voicemail boxes with a high level of responsiveness and professionalism.
• Maintain proactive communication with Trade Sales Representatives, assisting with client account updates, preparing jewelry for trade and trunk shows, and managing related clerical tasks such as document transmission and follow-up correspondence.
• Perform various duties as required for designated Trade accounts, including data entry into customer's portals and ordering customer specified tags.
• Collaborate with internal departments (Accounts Receivable, Shipping, Merchandise) to resolve customer concerns related to billing, order fulfillment, and delivery logistics.
• Maintain detailed and organized records of order-related documents and correspondence to support audit readiness and service consistency.
• Respond to E-Commerce and online repair inquiries with professionalism and efficiency.

International & Affiliate Coordination

Repair Processing

Order Fulfillment & Inventory Support

JOB QUALIFICATIONS & SKILLS :

JOB COMPETENCIES

MIKIMOTO CORE COMPETENCIES

BENEFITS