Next Level Support Specialist

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Summary

We are seeking a highly motivated and experienced Next Level Support Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to lead and motivate a team of customer service representatives. The Next Level Support Specialist will also be responsible for ensuring that all orders are processed and fulfilled accurately and efficiently. The candidate will be an integral part of our team, working closely with other departments to ensure that our customers receive their orders on time and in perfect condition.

Job Responsibilities

Customer Service & Support

• Manage 70+ inbound / outbound calls daily with an average handling time of 3.5 minutes.
• Resolve 80% of issues on the first call and maintain a 90%+ customer satisfaction score.
• Respond promptly to customer inquiries via phone and email.
• Handle escalated issues professionally, involving senior staff when necessary.

Order Fulfillment & Logistics

Service Coordination

Administrative & Reporting Tasks

Collaboration & Training

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements

Physical Demands

The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch. The employee must frequently lift and / or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications Needed To Perform This Position

Position Type / Expected Hours Of Work

This is a full-time position, working a varying schedule to support the needs of the business.

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