Desktop Support Specialist, Information Technology

Desktop Support Specialist

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

A DAY IN THE LIFE

In this role, you will

• Install and configure all new PCs and laptops
• Perform hardware and software break / fix work including but not limited to upgrades
• Develop expert understanding of PC hardware, software, internal software and associated technologies
• Diagnose / resolve end-user problems including recognition, isolation, research of software / hardware errors / features if required and problem resolution
• Execute planned and unplanned infrastructure downtime activities as required
• Assist in maintaining the LAN / WAN infrastructure on a day-to-day basis
• Monitor the infrastructure to identify / resolve issues
• Respond to escalated end-user issues

WHO YOU ARE

You possess

Responsibilities

Qualifications