Logistics Project Specialist

Logistics, Project Specialist

Somerville, NJ

Job Responsibilities

This dynamic, fast paced position is focused on providing the highest level of customer service and sales support by assisting our logistics division, d'ploy, by managing assigned accounts from point of order processing through installation / invoicing. Responsible for the coordination with other organization functions and outside resources to ensure stellar account management for all our clients.

The responsibilities of this role include but are not limited to :

• Responsible for overall coordination with account manager for all internal aspects including pricing, expediting shipments, sales collaboration.
• Act as single point of contact for customer inquiries, problem resolutions, support and information as well as assistance with company technology.
• Ability to work inside client owned databases, such as : Unifier, SmartSheet, Attainia, ProCore.
• Maintain detailed project documentation, including key project decisions, customer project requests, financial and change order revisions.
• Develop and process quotes, sales orders & invoices efficiently, accurately and in compliance with customer contract and dealership profitability standards.
• Vendor acknowledgments & lead time coordination.
• Coordinate and expedite service to customers across various dealership functions and divisions, outside contractors and vendors ensuring timely delivery and installation and accurate invoicing.
• Obtain and complete certificates of insurance for and from clients.
• Confirm completion of punch list activities.
• Communicate with vendors on customer needs, specification issues and timely delivery. Client site visits required.
• Ensure customer satisfaction through review of all order lines, completion of punch list activities and follow-up on vendor credits and freight claims.
• Review service provider invoices related to project costs for accuracy, completion, and compliance to contract.
• Search for and recommend new processes and work methods to increase organization efficiency and improve customer satisfaction.

The above duties may be supplemented occasionally with additional duties related to company objectives.

Qualifications

Other Requirements

Dancker offers an excellent benefit package including : Medical, Dental, Vision, Life, LTD, Health Advocate Services, Flexible Spending Accounts, a 401(K) with a company match, employee profit sharing plan, an employee assistance program, flexible work arrangements and corporate discount programs. Additionally, we offer continuous training and development for our employees, a reward and recognition program, a positive teaming atmosphere, and career advancement. Employees also participate in a variety of community initiatives.

Dancker is an Equal Opportunity Employer and encourages minority and female applicants to apply.