Technical Engagement Manager / Account Manager (AI / SaaS)

EvolutionIQNew York, NY, United States

1 day ago

Job type

Full-time

Job description

About Us : EvolutionIQ's mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row!

Your Impact : The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management & eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ's clients.

What You'll Achieve (Performance Outcomes) :

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM's on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion.
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an "outside in" perspective.
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ's solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

About You (Key Competencies) :

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines

Ability to balance client needs with budget and capacity

Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems

Proficiency in data analysis and manipulation with Excel and other analytical tools

Background working with data, as an analyst, consultant, or in a client management capacity

Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same

Ability to handle the ups and downs of early startup life

Enthusiasm for team work and pair work

Kind, empathetic, polite and professional

Takes pride in providing a high level of service

Detail-oriented, organized, process-driven

Requirements and processes and ensure proper configuration of the platform

Work-life, Culture & Perks :

Compensation : Competitive salary and meaningful equity. The salary range for this role is between $150K-175K with flexibility depending on background and experience

Well-Being : Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%

Home & Family : Flexible PTO, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn.

Office Life : Catered lunches, happy hours, pet-friendly spaces, and home office stipend.

Growth & Training : $1,000 / year for each employee for professional development, as well as upskilling opportunities internally

Sponsorship : We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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Technical Account Manager • New York, NY, United States

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