Collections Call Center Agent

• Competitive pay of $18/hr and monthly incentive based on results.
• No late nights, no Sundays — You’ll have time for life outside of work.
• Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.
• Solid benefits including health, vision, dental, and more.
• Growth opportunity — Be part of a new department where you can help shape the future.

• Make timely, professional outbound collections calls to customers on behalf of our store locations.
• Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
• Support special outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards to ensure accuracy and consistency.
• Solve complex account situations and escalate to the appropriate team.
• Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
• Participate in team meetings, coaching sessions, and ongoing training.

• High school diploma or GED (preferred but not required).
• Clear, confident communication skills.
• Customer service or collections experience (preferred, not required).
• Ability to work both as part of a team and independently.
• Ability to work occasional pre-approved overtime based on call volume.

Superior Auto is an Equal Opportunity Employer