Recovery Manager

Job Title

Subrogation Manager

Job Description

We are seeking an experienced and strategic Subrogation Manager to lead our Property Subrogation and Vendor-Managed Recovery Desk. This role is ideal for a seasoned professional with deep expertise in managing complex, high-value property subrogation claims across both commercial and personal lines.

The ideal candidate will bring a strong background in developing and executing property subrogation strategies, with a proven track record of success in managing complex recoveries and leading a panel of subrogation counsel. This leader will play a critical role in driving vendor performance, shaping claim strategy, and maximizing recovery outcomes through expert oversight and collaboration.

Responsibilities

Triage and distribute new subrogation referrals to the appropriate personnel.

Review and discuss claim files, provide direction on action plans, and conduct periodic file audits.

Communicate clear performance standards and objectives.

Conduct performance evaluations.

Create timely and accurate claim / subrogation related reports, spreadsheets, and other documents as requested.

Assist in developing departmental goals and objectives.

Provide leadership by selecting, training, developing, and positioning staff to achieve success.

Occasional travel is required.

Qualifications

Two years claim adjusting or subrogation handling experience.

Advanced knowledge of large loss and complex claim investigations and property subrogation processes (both commercial and personal lines)

Understanding of insurance policy language, coverage interpretation, and liability assessment

Knowledge of Tort Law and Arbitration Forums' Rules and Regulations.

Proficiency in vendor performance evaluation and scorecarding.

Experience managing subrogation counsel panels and third-party collection vendors.

Ability to analyze recovery trends, loss ratios, and vendor performance metrics.

Experience with claims management systems (e.g. ClaimCenter).

Familiarity with audit processes and compliance standards.

Ability to deal tactfully and courteously with claimants, insurance representatives, and attorneys.

Ability to analyze facts and exercise sound judgment in arriving at conclusions.

Ability to speak, write, listen effectively, and organize her / his thoughts logically.

Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.

Ability to keep pace with a high volume of work.

Knowledge ranging from basic to advanced, of computer software, word processing, e-mail spreadsheets, and Internet navigation. Proficiency in Microsoft Excel (pivot tables, data analysis) and PowerPoint (for reporting and training).

Personal Qualities

Openness to new ideas and concepts.

Ability to function independently and as part of a team.

Productive with positive work ethic.

Exhibit a positive outlook and energetic, organized behavior.

Ability to coach, develop and build a high performing team.

Berkley Core Competencies

Accountability

Communication

Customer Focus and Teamwork

Innovation and Initiative

Flexibility

Education Requirement

High school diploma, bachelor's degree preferred.

Completion of, or working toward, AIC, CPCU, SCLA, CSRP or similar designation preferred.