Customer Care Specialist

Job Description

Job Description

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime / Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA.

POSITION SUMMARY

The Customer Care Specialist is the first line contact to greet our customers by telephone or walk-ins. This includes handling a multi-line phone system and then directing customer calls to appropriate personnel.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Work on a multi-line phone :

Answering calls with company greeting

this includes FedEx, UPS and Express Mail.

Monitor scheduling of conference rooms

SKILLS & ABILITIES

EDUCATION AND / OR EXPERIENCE

Requires a high school diploma or general education degree (GED) and one to two years of related experience and / or training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

COMPENSATION

Pay Range : $24.00 - $27.00 Hourly

Pay Range Dependent on Knowledge, Skills, and Ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M / F / V / DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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