Practice Manager Family Medicine

Practice Manager

Additional Information About the Role

Practice Manager - 3 offices in Shiloh, Illinois

Excel, KPI reporting, culture development skills required.

Overview

BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.

Since 1994, BJC Medical Group has provided access to the worlds best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.

BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.

Role Purpose

The Practice Manager is assigned to an ambulatory site working under the guidance of a Practice Administrator and is responsible for the day-to-day clinic operations. Responsibilities include : direct supervision of approximately 15-25 clinical and non-clinical staff, managing patient experience and supporting / coordinating financial and administrative activities as assigned.

Responsibilities

• Manages individual(s) including but not limited to : onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet / support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and / or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Respond to patient complaints and engages in service recovery; analyzes and determines necessity to elevate the complaint based on situation, monitors patient satisfaction metrics and takes action as needed to ensure operational success.
• Leads and collaborates with staff to ensure a cohesive work environment in support of highly engaged and productive workforce. Address employee relations concerns and escalate issues as appropriate.
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee and provider satisfaction. Monitors and ensures adherence to department standard work and procedures. Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate via established processes to ensure timely resolution.

Minimum Requirements

Education

Experience

Supervisor Experience

Preferred Requirements

Education

Benefits and Legal Statement

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

To learn more, go to our Benefits Summary

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer