DRC-Help Desk Analyst 2-HDA2

Our client is currently seeking a DRC-Help Desk Analyst 2-HDA2

Role : Help Desk Analyst 2 Duration : Contract 6+ month

Location : Franklin, OH 45005 or Madison County

Short Description :

Interviews will be onsite. Candidates will work onsite in Franklin or Madison County.

Complete Description :

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and / or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Skills :

Required-

1 Years : Professional experience working with computers in a Help Desk / Support role

1 years : Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise

1 Years : Strong Customer Service Skills

• Highly desired-

1 Years : Previous experience with ServiceNow

1 Years : CompTIA A+ Certification