IT Technical Support

Job Description

Job Description

IT Technical Support Specialist is responsible for providing technical assistance and support to users regarding computer systems, hardware, software, and network issues. This role is essential for maintaining the productivity and efficiency of an organization’s technology infrastructure.

Key Responsibilities :

Respond to user inquiries via phone, email, chat, or ticketing systems, addressing hardware, software, and connectivity issues.

Troubleshoot and resolve technical problems, including diagnosing and fixing issues with computers, printers, networks, and other technology.

Install, configure, and upgrade hardware and software for users, ensuring compatibility and optimal performance.

Perform routine system maintenance, such as applying updates, patches, and backups to maintain system stability and security.

Provide user training and documentation to help staff or customers understand how to use systems and applications effectively.

Log and track support requests using help desk or ticketing software, maintaining detailed records of issues and resolutions

Escalate complex issues to higher-level IT personnel when necessary

Monitor system performance and proactively identify potential issues to prevent disruptions

Maintain IT asset inventory, tracking hardware, software licenses, and peripherals

Stay current with technological trends and security updates to provide informed support and recommendations.

Required Skills and Qualifications :

Technical proficiency in computer hardware, operating systems, software applications, and network troubleshooting.

Strong problem-solving and analytical skills to quickly diagnose and resolve issues.

Excellent communication skills for interacting with users and documenting support activities.

Customer service orientation to ensure user satisfaction and effective support

Ability to train and guide users on new technologies and systems

Experience with IT helpdesk software and ticketing systems.

Education and Experience :

Associate or bachelor’s degree in computer science, information technology, or a related field

Relevant certifications (such as CompTIA A+) and prior experience in IT support roles are often preferred

This is NOT a remote job

Monday to Friday 9am -6pm

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