German Speaking Customer Service for Education & E-Learning industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to connect talented individuals with employers who recognize their unique abilities and contributions to their workforce. Currently, we are seeking a dedicated German Speaking Customer Service Representative for a dynamic role in the Education and E-Learning industry. In this position, you will be instrumental in delivering exceptional support to our clients, ensuring that their inquiries are resolved promptly and accurately. We believe that education shapes the future, and by joining us, you will play a vital role in enhancing the learning experience for students. Your expertise in customer service, paired with your fluency in German, will help you build strong relationships with users and assist them in navigating educational programs and platforms. Discover the opportunity to make a global impact and advance your career by joining our team today!

Responsibilities

• Assist German-speaking customers with inquiries related to the Education and E-Learning platforms.
• Provide timely and accurate information regarding courses, enrollments, and technical issues.
• Handle customer complaints with professionalism and empathy, striving for resolution and satisfaction.
• Maintain detailed records of customer interactions and transactions in the database.
• Collaborate with cross-functional teams to enhance the user experience and streamline processes.
• Gather feedback from users to identify areas for improvement in services and products offered.
• Participate in ongoing training and development to improve product knowledge and customer service skills.