Although we have multiple locations, please note this role is currently only open for our Newport Beach Location
Speir Pilates is the lifestyle pilates brand for the modern, everyday individual. It's Speir's mission to create accessible pilates and fitness opportunities for everyone, helping them feel strong, energetic, capable and supported throughout their daily lives. It's our goal to lead the pilates and wellness industry by example and spread good vibes through a supportive community where every individual is value
Speir has led the pilates and wellness industry by example, demonstrating that you can create an accessible (REAL) fitness + pilates brand that prioritizes quality, diversity, equity and inclusion. Everyone deserves to feel healthy and fit, regardless of shape, size, or age!
Summary of responsibilities :
- Help us develop and grow a team
Our teams are made up of full-time and part-time staff. We are all committed to hiring and developing each other the best ways we can
Operational excellenceWe are all committed to the oversight of day-to-day business in the studios by monitoring, auditing, and replenishing all things needed to run smoothly
Innovate and simplif y- Collaborate with other team members across the organization and are obsessed with figuring out ways to innovate and simplifyDrive member retentio n- Foster an inclusive and welcoming environment across our studios where team members are accountable for delivering exceptional service. We are all committed to making sure our current members will always love coming here and want to come back, while our new potential members can see themselves fitting inCreate safe, healthy and productive culture within the stud io- Ensure a safe working and member environment as well as necessary repairs and maintenance work. Guarantee that the studios runs smoothly, cleanly, and complies with all policies and procedures. Oversee all ordering of supplies, inventory, and waste tracking"How can I help?" mentali ty- We all commit to helping in any way possible to each other. No job is too big or small, and we commit to showing up for each other with kindness, compassion, fun, and respect.About the Role :
The Front Desk does everything from scheduling personnel, checking-in clients, tidying the studio and ordering supplies to being the sales leader of the studio to grow sales and profits. The Front Desk must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the Front Desk must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals. In this role as the lead Front Desk Host, there needs to be an elevated sense of ownership in regards to the studios' success, the growth of the team, and overall future of the studio(s).
Duties & Responsibilities :
Help what Community / Ops Manager + Director of Sales / Operations with additional tasks such as but not limited to :Schedule support / creation for FD HostsScheduling private and semi private sessions + managing the flow and system of our scheduling software (possibly taking on the role of handling the private scheduling for other locations as well!)This person will also be responsible for helping cover shifts if and when there is no additional coverage amongst the other team membersFollow up with clients around membership - acquiring new members to our studios and helping support membership for our current membersMaking calls to members to utilize their packagesCall members on their milestone dates to build community supportConverting members who visit on intro visits or drop in sessions not memberships or packagesAssist with freezing and cancellation of membershipsSupport with supply orders within the studio and managing our inventorySupport with scheduling personal, semi personal, and small group sessions for members and future membersAssist / aid in Mariana Tek + all other tech programs we use in studio to support optimal success for the internal teams and membersShow up to events or experiences we host / help put on events or experiences for our members and future membersLoves to be the face of the brand! This person understands what it means to be "on brand", loves taking care of our community, and keeps the studios best interest at heartInteract with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner.Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc.Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staffHelp teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following classMotivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflictReport performance deficiencies to management, as appropriateActively sell and promote studio products and classes and monitor theft.Stay knowledgeable about all of our products and classesAlthough we absolutely do not require experience or a background in pilates, we do want to bring people onto our team who have a strong interest in taking the classes and loving our product we have to offer!Stay knowledgeable about competitive products, classes and programsMaintain accurate, thorough and timely data / information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requestedHelp organize weekly meetings and special eventsAs-needed, help in leading / supporting staff meetingsAny other tasks required to operate the studio and help meet company goalsWeekly check-ins with the Regional Manager, fellow leads at other locations, and Director of Sales and OperationsAbout the Company :
Speir Pilates is a privately held boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion. We offer group Pilates classes developed by celebrity instructor, Andrea Speir. Each class fuses pilates with intense circuit training, great music and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment and a strong sense of community, our clients will get the best, sweatiest and most invigorating Pilates experience available.
You have proven performance in :
Hospitality, retail or customer service role - health and wellness is strongly preferred however not requiredWorking on a team and being a part of a team-based environmentCustomer-facing experience is strongly preferredAlthough leadership experience is not required, references or a background in leadership is strongly preferredNew studio experience is not required but a plus!Desire to help create local partnerships within the community + help produce small to large scale eventsPhysical requirements :
Prolonged periods of sitting or standingExtended periods of computer and phone usageBeing on-site for all shiftsWeekend availabilityBenefits :
Health insurance and full time hours (32+ per week)401kWeekly pilatesYour unique experiences are valuable. Any additional skills you have that aren't on our qualifications list could make you a top candidate and supersede our pre-written qualifications. We encourage you to apply.
Join the Speir Pilates talent community :
At Speir Pilates, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to a diverse, equitable and inclusive workplace. Speir is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
