General Manager, Highland Village

General Manager

The General Manager (GM) has overall responsibility for the success and excellence of Highland Village and is relentlessly focused on customer, tenant, and client experience while always keeping the financial bottom line in mind. The property is beloved by many in the community and on the cusp of its next chapter, introducing exciting and dynamic retailers to Jackson. The GM is a leader at WS Development and has direct reports, including a Marketing and Property Coordinator and an Operations Manager, as well as working closely with security, housekeeping, and maintenance vendors.

The ideal candidate will be both a strategic leader and one who motivates his / her cross-functional and direct report team with a passion for and understanding of a modern consumer-centric experience. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people's time in the pursuit of creating places where people want to be. Further, this person will possess exceptional interpersonal skills, the ability to sell what we do and inspire partners around the mission. This includes selling in the context of leasing tours and brand partnership development.

We work in an entrepreneurial environment, so the candidate must have the ability to pivot and evolve, and to make decisions in a rapidly changing environment. Comfort in business plans, strategy, and financial fluency are a part of day-to-day project management. Candidates will come from a wide variety of backgrounds including retail, hospitality, entertainment, and marketing. The day-to-day work of a GM is highly cross-functional in nature. The GM will report to a regional Director of Asset Strategy and Experience.

Key position accountabilities :

• Overall responsibility for achieving excellence in the day-to-day operations of Highland Village
• Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary.
• Lead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management.
• Build and manage external partnerships, including those with tenants, customers, the community, the government, and financial partners.
• Actively consider your consumer and help identify leads for leasing; partner with leasing to attract, retain, and grow the best tenants in the market.
• Partner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)
• Build and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests.
• Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.
• Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management.
• Juggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).
• Develop and participate in a proactive MOD plan for your center.