Team Leader, Customer Experience & Outreach

Team Leader, Customer Experience & Outreach

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team.

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a Team Leader, Customer Experience & Outreach includes :

• Leading designated functional team and managing associate workload as determined in partnership with the Assistant Store Leader.
• Coaching associates on exceptional performance and maintaining a strong visible presence in the department / work area.
• Partnering with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintaining an understanding of new store initiatives and communicating changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focusing on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Reviewing KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicating regularly with the applicable functional Assistant Store Leader to review business results, execution of plans / strategies, customer feedback and associate performance.
• Ensuring all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table :

We'd love to hear from you if you have :

Minimum Starting Rate : $18.00 Hourly Up to : $22.50 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance : The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.