Customer Support Engineer, MCCF

Amazon Multi-Channel Commerce Fulfillment (MCCF) is seeking a Customer Solutions Manager to manage escalated support tickets triage and solve issues preventing launches and drive post-launch success. This high-visibility role encompasses resolving technical support tickets and navigating integrations while collaborating extensively with cross-functional teams including sales account management product and engineering. The position requires ownership of customer outcomes focus on documenting learnings and a commitment to driving process improvements and customer advocacy. The selected candidate will support both Buy with Prime and Multi-Channel Fulfillment (MCF) products ensuring seamless merchant experiences. We are looking for a customer-obsessed proactive professional with proven experience in support engineering and solution management demonstrated through successful customer launches and process improvement initiatives. This role is crucial for maintaining merchant satisfaction and contributing to the growth of Amazons e-commerce solutions.

Key job responsibilities

• Work cross-functionally to resolve integration issues to launch merchants on Buy with Prime product (e.g. Sales Product Tech).
• Utilize subject matter expertise to apply existing solutions to customers and inventing new solutions
• Provide a consultative approach to onboard e-commerce customers on Buy with Prime product to meet customers requirements.
• Provide feedback to the customer support onboarding sales and product team based on the learnings during ticket resolution
• 4 years of software development or 4 years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience in agile / scrum or related collaborative workflow
• Experience troubleshooting and documenting findings
• Knowledge of distributed applications / enterprise applications
• Knowledge of UNIX / Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81400 / year in our lowest geographic market up to $182000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 81400 - 182000