SharePoint Analyst - Intermediate

Description : Project Name :

SharePoint 2016 to SharePoint Online Migration Project

Scope : Project Overview

Reporting to the Manager, Content and Collaboration Services (CCS), the SharePoint Analyst s primary role will be responsible for providing technical support, troubleshooting, and maintenance for the GoA SharePoint environments. You will collaborate closely with end-users, IT teams, and stakeholders to ensure the smooth functioning of SharePoint sites and applications. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

The SharePoint Analyst will review and understand departmental and corporate policies, business rules, data requirements and supporting system processes and ensure that project objectives and schedules align with the overall department goals and the corporate business plan.

The SharePoint Analyst will provide analysis and recommendations on process improvements and to applications, SharePoint sites, hosting infrastructure and include details of risks, dependencies, business impacts, interdependencies, and policy implications pertaining to internal / external expectations and influence the methodology to be applied on projects.

This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation / server hardware, software build and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks. A proven ability to function on an individual basis and in a team environment is essential. Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset.

This resource will participate in the M365 and SharePoint Online Migration Project, includes planning, designing, testing, migration, and implementation activities as it relates to SharePoint Online and related products.

Duties :

Support Microsoft SharePoint environments, including SharePoint 2016 On-Premise and SharePoint Online.

Perform business analysis and design to support creating SharePoint solutions.

Provide first and second-level technical support for SharePoint-related issues, including user inquiries, system errors, and performance problems.

Troubleshoot SharePoint site and application issues, identifying root causes and implementing effective solutions in a timely manner.

Perform routine maintenance tasks, such as software updates, patch installations, and system configurations, to ensure the stability and security of the SharePoint environment.

Monitor SharePoint servers, services, and workflows to proactively identify and resolve potential issues before they impact users.

Collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements to SharePoint sites and applications.

Develop and maintain technical documentation, user guides, and training materials to support end-users and IT staff in using and administering SharePoint.

Participate in testing and quality assurance activities to validate the functionality, performance, and usability of SharePoint solutions.

Stay current with industry trends, best practices, and emerging technologies related to SharePoint and collaborate with the team to evaluate their potential impact and benefits.

Perform business requirements and complex design in delivering solutions using out-of-box SharePoint components and 3rd party tools (e.g. Nintex) as appropriate to meet business needs

Provide expertise for the design of new processes for support of Microsoft SharePoint and related systems.

Guiding business users on the effective use of SharePoint for Enterprise Content Management

Validation of data used to support migration efforts

Resolution of day-to-day problems arising through operational support of SharePoint

Development and implementation of solutions both individually and as a member of SharePoint operations team

Routine reports that correlate hours worked with operational duties

Work directly with Government of Alberta technical staff and other stakeholders.

Equipment Requirements :

Resource will require own equipment

Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD / remote-related software will be installed on the resource's computer.

In the event that the Contractor s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor s resources have the necessary access and credentials to the Government of Alberta s system.

The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.

Working Hours :

Standard Hours of work are 08 : 15 16 : 30 Alberta time, Monday through Friday excluding holidays observed by the Province

Work must be done from within Canada, due to network and data security issues.

It is anticipated the role will be 100% remote

Incumbency :

Previously this role was filled by a contractor, however, for this and all other opportunities, the Ministry seeks the best person to fill the role.

Background Check Required :

Standard Background Check :

The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.

Mandatory Training Courses :

Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.

Anticipated Interviews Dates

will be held between Nov 4 - 7, 2025

Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology :

Financial / Pricing : 20%

Resource Qualifications : 20%

Interview Process : 60%

SUBMISSION MUST INCLUDE :

RESUME

ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB / PROJECT WHERE EXPERIENCE WAS ATTAINED.

EACH JOB / PROJECT MUST CONTAIN THE TERM OF THE JOB / PROJECT IN THE FORMAT MMM / YYYY to MMM / YYYY.

RESOURCE REFERENCES

o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

Enable Skills-Based Hiring

No

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Qualification

Additional Details

Qualification

Assessment

Must Have

Education

Yes / No - The proposed resource must meet or exceed one of the following combinations of...

Yes

Work Experience

Duration - Experience as a Site Collection Administrator.

2 years

Duration - Experience preparing and documenting materials for user acceptance testing.

2 years

Duration - Experience troubleshooting forms and workflows (all types).

2 years

Duration - Experience using and supporting ShareGate.

2 years

Duration - Experience with complex SharePoint projects including solutions depending on : managed...

2 years

Duration - Experience with the development, integration, and support of Microsoft SharePoint ...

2 years

Nice to Have

Work Experience

Duration - Experience applying patches / updates to SharePoint environments.

2 years

Duration - Experience in developing integrated system and technical design specifications on...

2 years

Duration - Experience using PowerShell to manage Farm / Application / Site Collection / Site Features.

2 years

Duration - Experience with disaster recovery testing

2 years

Duration - Experience with MS 365 SharePoint Online admin portal, reporting, config, and...

2 years

Duration - Experience with the GoA's Information Technology / Information Management...

1 years

Duration - Experience with the use of Central Administration on a SharePoint environment.

2 years

Duration - Experience with upgrading Microsoft SharePoint environments ...

2 years