Contract Collections Specialist

Job Overview :

Search Solution Group is seeking a Contract Collections Specialist on behalf of our client, a supplier of electrical products and services, including residential lighting systems. The Contract Collections Specialist is responsible for managing customer receivables, resolving payment issues, and maintaining strong communication with customers and internal teams. This role is essential in ensuring timely collections, maintaining accurate account records, and supporting the organization's financial health through effective analysis, negotiation, and issue resolution.

Key Responsibilities :

• Monitor a portfolio of accounts to assess receivables status and prioritize workload based on objectives.
• Perform detailed account analysis to identify trends, recurring issues, and root causes; propose and implement effective solutions.
• Create and execute weekly work plans that include customer calls, email communication, and follow-up activities; maintain thorough account notes and provide updates to leadership.
• Collaborate with cross-functional teams such as customer service and sales to gather information and resolve account issues.
• Negotiate within assigned authority to achieve favorable outcomes for the organization and the customer.
• Complete account reconciliations, manage daily credit hold and release processes, and handle monthly statements or dunning letters.
• Recommend accounts for bad debt write-offs and assess the need for credit limit reviews.
• Respond to customer inquiries concerning billing discrepancies or payment disputes.
• Manage account maintenance activities including resolving short-pays, chargebacks, credit memos, and payment application issues.
• Assist other collections team members with tasks such as research, invoice reprints, and data gathering.

Requirements Include : Education :

Experience :

Skills :

Certifications :

Knowledge :

Key Competencies :

How to Apply :

To apply for this position, please click the "Apply" button at the top right of your screen. Alternatively, you can email your application to info@ssgresume.com . Please ensure you include your resume and any additional documents highlighting your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.

Company Overview :

Company Industry : Electrical / Electronic Manufacturing

Location : Greenville, SC

Equal Opportunity Employer Statement :

Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.

Disclaimer :

Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.