Host

Tam Tam is a Vietnamese restaurant in Downtown Miami, taking inspirations from “quán nhậu” - a Vietnamese term for drinking places. In Saigon, and other parts of Vietnam, when somebody says it’s time to “nhậu”, it’s a call to go drinking and feasting. At these establishments, the food helps facilitate the drinking, and the drinking ensures a great time.

Overview :

The host is the first person that interacts with a guest when they arrive and the last person the guest interacts with before they depart - these first and last impressions are crucial to our guest relationships.  As a small and highly integrated team, the host is also expected to be able to step away from the host stand and contribute as an extra set of hands throughout the service.

Greet all guests as they arrive at the restaurant

Wish guests farewell and say thank you as they depart the restaurant

Thoroughly read all guest notes for the evening’s service, printing appropriate chits and communicating in advance any special requests or Important Guests to MOD

Offer beverage service to guests who are waiting to be seated and execute beverage service including : ringing orders into Toast, ensuring accurate delivery of beverages, and transferring guest checks

Seat guests

Organize reservations and strategize seating arrangements in order to maximize covers every night

Restrategize seating arrangements throughout service based on dining room flow (also known as “Maintain Your Map”)

Proactively notify MOD of any seating issues or possible seating delays before they happen

Manage the flow of the dining room overall and brainstorm creative solutions to seating arrangements

Help maintain water levels for all guests

Help run beverages, especially to those guests who are waiting outside for their table

Help bus tables, wipe, and reset tables between courses and between turns

Stock mise-en-place at the host stand

Stay informed and help notify staff members of any 86s or low items

Alert expo when final reservation has been seated and if any walk-ins are sat between then and official close

Thoroughly complete assigned opening and closing host sidework

Maintain a clean, organized, and fully stocked host stand area and bathrooms during service

Communicate all guest items that need to be logged in the lost & found to the MOD

Answer the phone throughout service.

Job Skills needed :

Proficiency in Spanish

Knowledge of resy operating system

Ability to multitask in a high pressure environment

Ability to remain calm, and friendly during sometimes stressful guest interactions

Ability to creatively problem solve seating arrangements throughout service

Ability to move quickly and efficiently

Ability to strategically prioritize multiple responsibilities

Communicate clearly and efficiently with guests, management, and coworkers