Commercial Lines Account Manager | Account Executive

Job Description

Job Description

Commercial Lines Account Manager | Commercial Insurance Client Service Manager

Location : Brighton, MI (Hybrid or In-Office)

Employment Type : Full-time | Independent Insurance Agency

About the Role

A well-established independent insurance agency in Brighton, Michigan is seeking an experienced Commercial Lines Account Manager to join its growing team. This role is ideal for an insurance professional who enjoys building strong client relationships, managing renewals, and delivering high-quality service to business clients within the Professional Services market, including but not limited to : Architects and Engineers, Law / Legal, CPAs, Finance, and Tech firms.

As a key member of the service team, you’ll partner closely with producers and carriers to manage a diverse book of small to mid-market accounts while ensuring clients receive timely, accurate, and consultative support.

Key Responsibilities

• Manage all aspects of assigned commercial lines accounts, including renewals, policy changes, billing, and claims coordination.
• Provide expert guidance to clients on coverage options, risk exposures, and policy recommendations.
• Prepare renewal proposals and market accounts to carriers to secure competitive and comprehensive coverage solutions.
• Maintain strong carrier relationships and negotiate terms, pricing, and coverage enhancements.
• Collaborate with producers to identify cross-selling opportunities and support new business efforts.
• Ensure all client and policy data is accurately maintained in the agency management system (EPIC, AMS360, TAM, or similar).
• Respond promptly to client inquiries and deliver proactive service that drives retention and satisfaction.

Qualifications

Compensation & Benefits