[Sales] Account Coordinator

Job Description

Job Description

Job Description

The duties and responsibilities of this position include, but are not limited to :

• Assisting customers of US branch with product-related questions by email and in person
• Handling claims regarding refunds or exchanges
• Processing orders are given over the phone, email, or internal ERP system
• Handling communication with customers and vendors to ensure on-time payment
• Assisting in coordinating the delivery process to meet guarantees to customers
• Managing relationships with customers
• Updating internal databases with account information
• Liaise with internal teams to ensure proper pre-and post-sales service
• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Assisting all sales related work

Qualification

Bachelors degree