Technical Systems Engineer II (Full Time) United States

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the team

We are a dynamic, diverse, and distributed team dedicated to innovating and redefining Cisco IT! Our team impacts thousands of Cisco employees by providing opportunities for innovation and accelerating the adoption of modern engineering practices, which improves the speed of product development. We champion emerging architectures, excellence in software development, and innovation, all within a synergetic and can-do culture.

You will collaborate with small, forward-thinking teams that focus on common problems across domains, resulting in diverse technical challenges and accelerated career growth. You will engage with senior engineers, developers, and DevOps teams to uphold high system availability and strengthens software delivery processes.

Your impact

You are a proactive problem-solver who thrives on collaboration, bringing strong teamwork and communication skills to every project. Adaptable and comfortable in diverse, fast-paced environments, you are always eager to learn and contribute meaningfully to ongoing initiatives. With a commitment to excellence and innovation in software development, you are dedicated to making a positive impact and growing alongside my team.

As a Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems. Provide guidance to junior engineers as needed.

Application and System Support :

Assist in monitoring, troubleshooting, and resolving issues across development, staging, and production environments.

Support the deployment pipeline to ensure seamless automation and application deployments.

Collaborate with the DevOps team to uphold high availability, stability, and performance of applications and services.

Incident Management :

Monitor production systems for issues or outages and respond promptly to alerts.

Troubleshoot, isolate, and resolve incidents.

Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams :

Facilitate collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.

Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support :

Assist in implementing, monitoring, and maintaining continuous integration and continuous deployment (CI / CD) pipelines.

Work on automation requirements for tools such as Jenkins, GitHub, SonarQube, Artifactory, etc.

Minimum Qualifications

A technical undergraduate degree with 2 years of relevant practical experience in DevOps, IT support, or a related technical field or a recent graduate / in final year of a technical Master's degree.

Familiarity with version control systems like Git.

Strong understanding of CI / CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI ).

Familiarity with cloud platforms (OpenShift, AWS, Azure, Google Cloud) or virtualization technologies (Docker, Podman , VMware).

Preferred Qualifications

Basic knowledge of case management and problem management using ServiceNow.

Exposure to monitoring tools (e.g., ThousandEyes , Prometheus, Grafana, Nagios).

Knowledge management for application support.

Exposure to Agile methodologies and collaboration tools like JIRA or Confluence.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and / or Canada :

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and / or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies :

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

Non-exempt employees

• receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

Additional paid time away may be requested to deal with critical or emergency issues for family members

Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows :

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and

Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below :

New York City Metro Area :

$102,900.00 - $150,300.00

Non-Metro New York state & Washington state :

$90,000.00 - $132,900.00