Customer Account Representative

Main Duties and Responsibilities :

Manages assigned accounts.

Review service orders.

Interacts with work groups to ensure they are trained with respect to spec. compliance.

Create local tools / visuals to train regarding specs.

Interact with customer to ensure customers are updated with service changes.

Periodic on-board aircraft checks

Support GM / Operations as needed.

Qualifications

Education :

High School Diploma or GED required.

Work Experience :

Previous sales and telemarketing experience is a plus

Technical Skills : (Certification, Licenses and Registration)

Excellent written and verbal communication skills

Demonstrates effective negotiation and closing techniques.

Strong analytical and judgement skills

Works well in a team environment

Language / Communication Skills :

Basic communication and sales skills

Job Dimensions

Geographic Responsibility : Unit

Type of Employment : Full-time

Travel % : None

Exemption Classification : Exempt

Internal Relationships : Employees in the unit

External Relationships : Current and possible customers

Work Environment / Requirements of the Job : Normal office environment

Budget / Revenue Responsibility : (Local Currency)

Organization Structure

Direct Line Manager (Title) : GM, Unit

Dotted Line Manager (Title, if applicable) : 0

Number of Direct Reports : 3

Number of Dotted Line Reports : 0

Estimated Total Size of Team : 3

gategroup Competencies Required to be Successful in the Job :

Thinking Information Search and analysis & problem resolution skills

Engaging Understanding others, Team Leadership and Developing People

Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability , take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someones day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

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Required

Preferred

Job Industries

• Other