IT Support Supervisor

Job Description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for training, systems support, and application readiness. This role oversees specialists who design, configure, and deliver IT and application training.

The supervisor ensures system stability, training quality, data accuracy, regulatory compliance, and alignment with organizational priorities while fostering a collaborative, service-focused environment.

Key Responsibilities

Supervise and support a team of IT training and application support specialists

Oversee development and delivery of IT training.

Ensure system stability, data integrity, and regulatory compliance

Collaborate with cross-functional leaders to align training with organizational needs

Maintain documentation, workflows, and training materials

Monitor team performance, provide coaching, and manage schedules / assignments

Promote a culture of customer service, accountability, and continuous improvement

Required Qualifications

MediClear certification or equivalent HIPAA credential

Associate’s degree in Clinical Informatics, Computer Science, Business, or a related field

OR High school diploma / equivalent plus 2   years of IT operations experience

Strong understanding of IT workflows, healthcare applications, data integrity, and training methodologies

Ability to manage priorities, lead teams, and support remote staff

Preferred Qualifications

Epic certification (or ability to obtain within six months)

Healthcare IT experience within clinical, business office, or ambulatory settings

Requirements

Assistant