Desktop Analyst, DC

Job Summary

The Desktop Support Analyst is responsible for resolving all tier‑2 support incidents and requests, including those impacting or involving end‑users. The Analyst’s primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company’s growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end‑user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies.

As part of the DC Desktop Team, this individual will support the enterprise desktop environment and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.

Essential Functions

Provide customer‑facing end‑user support that includes :

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
• Provide onsite technical assistance to End Users
• Manage incident queue and ensure tickets are resolved / closed within the defined service level agreement (SLA); respond to end‑user requests for updates on incident status and promptly follow up as needed
• Provide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0
• Onboard and offboard users (collect hardware, remove permissions, etc.)

Knowledge, Skills and Abilities

Desired Experience

Working Conditions

While at Sephora, you’ll enjoy…

Sephora is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military / veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The annual base salary range for this position is $76,000.00 – $85,000.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‑discriminatory business factors specific to the position; and the geographic location in which the applicant lives and / or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full‑time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount / perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

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