North America Associate Manager, Order Management and Fulfilment

Join our team and Be You Be Aptar.

North America Associate Manager, Order Management and Fulfilment

Reports To : Sr. Manager S&OP and Customer Service

Location : Hybrid, Mukwonago, WI or Lincolnton, NC

WHAT'S NEW WITH APTAR

Are you ready to develop and lead a high-performing team and drive operational excellence in a fast-paced, global supply chain environment? At Aptar Closures, we're looking for an energetic individual, looking to show grit and display strategic execution abilities to thrive and solve complex challenges, while inspiring teams, and delivering outstanding results for our customers. If you're passionate about process improvement and building collaborative relationships across functions, this is your opportunity to shape the future of order management and fulfillment at a world-class organization. You'll be empowered to drive change and will join a high performance management team that continually looks to raise the bar and drive impact.

Position Summary

The Associate Manager, Order Management and Order Fulfilment is responsible for overseeing the complete order lifecycle for direct, distribution, and intercompany accounts in North America. This role combines team leadership, project execution, and strategic oversight to streamline fulfillment processes, enhance customer satisfaction, and support Aptar's broader supply chain goals. You will lead team members responsible on order entry, order date management, order fulfillment, process adherence, and operational efficiency, driving continuous improvement and standardization across all order fulfillment, order management and other customer service related functions.

Key Responsibilities

Team Leadership & Support Coordination

• Lead, coach, and mentor customer fulfillment and support teams to meet service level agreements and performance KPIs.
• Foster a collaborative environment that promotes knowledge sharing and continuous improvement.

Order Management (Direct, Distribution, Intercompany)

Process Optimization & Automation

Customer Engagement & Accountability

Forecasting, Demand Planning & Inventory Management

Reporting & Documentation

Stakeholder Collaboration

Project Leadership

Qualifications

WHAT WE OFFER

BE YOU. BE APTAR.

Aptar is an equal opportunity employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Nearest Major Market : Waukesha

Nearest Secondary Market : Milwaukee