IPDAS Solutions Analyst

The IPDAS Solutions Analyst is responsible for supporting the firm's IP Document Assembly System (IPDAS) including general education, system releases, template updates, and more. This position is also responsible for supporting other practice areas directed to the firm's eWorkflow system and its customer number practice.

ESSENTIAL FUNCTIONS :

• Coordinates new version releases of the IPDAS software in collaboration with the firm's Information Technology (IT) and Application Development teams.
• Triages inquiries and enhancement requests for IPDAS and as necessary, collaborates with the IT team to implement solutions.
• Creates new and modifies existing IPDAS templates, and provides guidance as needed.
• Prepares, maintains, and distributes educational materials for IPDAS, including periodic tips and notices for effective use of these firm systems.
• Develops and delivers learning opportunities to support existing and new technologies.
• Conducts an overview of IPDAS, including as necessary, eWorkflow, and Virtual File for new and existing employees.
• Collaborates with other firm departments concerning system and procedural projects to support compliance of existing firm policies and procedures across groups.
• Assists with ongoing development of various workflow tools and practices and helps identify areas which can be made more efficient through automation and process improvement.
• Provides coverage as necessary of ongoing maintenance of the firm's customer number practice including attending to requests for new joint customer numbers and updates to associations / disassociations of firm / client practitioners to the firm's general and joint customer numbers, including the transfer of joint customers to new counsel as appropriate.
• Provides coverage to assist new patent agents and registered practitioners with MyUSPTO.gov account and ID.me account maintenance, including providing additional guidance on email account updates as applicable.
• Assists with various projects that align with the goals of IP Services department and the firm.
• Assesses practices to ensure firm needs are met, and as necessary, coordinates with firm management to address concerns and to implement practice improvements.
• Monitors IPDAS usage and as requested provides metrics for management review.
• May participate on firm committees and / or act as product owner for proprietary software.

QUALIFICATIONS :

Location (Hybrid) : Boston, MA; New York, NY; Washington DC or Remote in select states.

Wolf Greenfield offers a comprehensive benefit package focused on the overall well-being of firm employees. Our benefits include multiple health care plan options, vision and dental insurance, flexible spending accounts / health saving accounts and life insurance. Eligibility for our employer sponsored 401(k) plan includes an employer match and discretionary profit sharing. The firm is invested in our employees development by providing tuition reimbursement and professional development opportunities. Additionally, WGS offers further benefits and perks focused on employee well-being including generous paid time off; including sick time and vacation time, parental leave, commuter benefits, charitable matching gift program, well-being support and much more!

Wolf Greenfield does not offer visa sponsorship. All job openings are subject to export control regulations.

Any offer of employment is subject to the successful completion of a background check. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Physical Demands : The firm will strive to provide reasonable accommodations, as requested, to enable an employee with a disability to successfully perform this position in our office setting. Frequent communication is an essential aspect of this position, and employees must be able to exchange timely and accurate information in a variety of situations. This position may also encompass maintaining a stationary position for long periods of time (at least up to 50% of the workday) with occasional movement, as well as lifting and / or moving objects that weigh up to 25 pounds. Other essential functions may apply and employees working remotely have the same or similar requirements.

Work Environment : The office work environment of the firm is characteristic of the environment the job holder will encounter. In this typical office setting, an employee will encounter standard office equipment, and any noise associated with that equipment. The noise level is usually quiet to moderate. The office setting of Wolf Greenfield requires the ability to manage multiple work priorities along with frequent interruptions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.