Customer Service Coordinator

Customer Service Work Leader

Functions as work leader for customer service units. Assists with escalated and complex issues.

Location : This position is full-time (40-hours / week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours 8am-6pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at onsite 4101 Percival Road, Columbia SC. Hybrid schedule will be considered after performance period review by management for performance, competency, and LOB needs.

What You'll Do :

• Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and / or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
• Ensures efficient departmental operation by assisting management in planning, coordination, and / or assignment of work. Assists with the development and direction of staff to achieve and maintain optimum levels of performance. Maintains basic knowledge of quality work instructions and company policies.

To Qualify for This Position, You'll Need the Following :

We Prefer You Have the Following :

Our Comprehensive Benefits Package Includes the Following :

What We Can Do for You :

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

What to Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications.

Equal Employment Opportunity Statement :

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.