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Intake Coordinator - Mental Health Therapy Practice (Out-of-Network)

Intake Coordinator - Mental Health Therapy Practice (Out-of-Network)

The Counseling Center GroupBethesda, MD, US
3 days ago
Job type
  • Full-time
Job description

Job Description

About Us

We are a growing, multi-state mental health therapy practice committed to delivering high-quality, client-centered care. With over 60 team members across clinical and operational roles, we provide services through an out-of-network model and operate in several locations including Maryland, Virginia, DC, New Jersey, New York, and Florida.

We are seeking a dynamic and detail-oriented Intake Coordinator to oversee and optimize the day-to-day client services tasks of the business. This role is ideal for someone who thrives in a fast-paced environment and possesses strong organizational and multitasking abilities. This role offers opportunities for professional growth and advancement within the company.

The hours for this position are Monday - Friday, 9 am to 5 pm and Intake Coordinators are expected to be online and working during these hours.

Key Responsibilities :

Team Collaboration

  • Serve as a liaison between clients, therapists, and administrative staff as needed.
  • Support the Intake team, Customer Service team, and Operations team as needed.
  • Coordinate daily tasks, such as organization of shared email, with Intake Coordinators and step in to assist with client inquiries when needed.

Client Experience & Service

  • Serve as the primary form of contact for current clients via various channels such phone calls, emails, and text messages.
  • Manage day-to-day tasks related to customer service tasks related to client paperwork billing, and insurance, ensuring accuracy and consistency.
  • Handle client concerns, billing questions, and feedback in a timely and professional manner and escalate as necessary.
  • Support initiatives to improve client experience and implement satisfaction tracking systems.
  • Provide customer service that is empathetic, responsive, and aligned with the company’s values.

    • Client Billing, Paperwork and Insurance

  • Assist with daily billing operations such as updating payment information and resolving outstanding balances.
  • Coordinate accurate and timely delivery of courtesy claims submission to insurers and Superbills and billing statements to clients as needed.
  • Assist with processing and maintaining necessary and accurate client paperwork, including intake forms, Superbills, and Good Faith Estimates.
  • Maintain accurate records in the practice’s customer relationship manager (CRM) system and electronic health records (EHR) system, and other operational systems as needed.

    • Why Join Us

  • Be part of a mission-driven, clinician-founded company
  • Help build scalable systems that support compassionate mental health care
  • Collaborate with a strong leadership team and have a visible impact on practice growth

    • Compensation and Benefits

  • This full-time position offers a pay range of $37,440–$43,680 annually. We provide a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) retirement plan with a 3% company contribution; paid time off; and other non-health related benefits.
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    Intake Coordinator • Bethesda, MD, US

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