Implementation Specialist

This position is responsible for the development, implementation, and support of interfaces between Client applications and customer applications or Client Lab Systems to Client Laboratory instruments.

Responsibilities

Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the Client HL7 standards.

• Responsible for multiple implementations or conversion projects.
• Participates in information gathering for interface requirements.
• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR / LIS-Interface during implementation.
• Provides direct interaction with client and client’s vendor
• Designs and oversees interface implementation project plan.
• Responsible for providing project status updates.
• Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.
• Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
• Provides 3rd tier support (as defined in the Support SOP) to EMR / LIS-Interface related problems.
• Provides post implementation support
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
• Coordinate user-group sessions with EMR / LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
• Meets productivity requirements for this position

Required Skills

Business Hours :

Monday- Friday 9am-5pm EST. Weekends may be required.

Pay and Benefits

Pay Range Minimum : $72,800.00 per year (or $35.00 per hour)

Pay Range Maximum : $84,989.00 per year (or $40.86 per hour)

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.