Benefits Manager / Account Manager

Job Description

Job Description

Location : Park Ridge, NJ

Position Overview : We are seeking a detail-oriented and proactive Benefits Manager / Account Manager to join Consolidated Human Resource (“CHR”). The ideal candidate will be a client-facing contact, responsible for overseeing the day-to-day management of employee benefit programs. This role ensures a high level of service delivery, accuracy, and client satisfaction through proactive communication, issue resolution, and renewal support.

Key Responsibilities :

• Manage day-to-day administration of group benefit plans, including Medical, Dental, Vision, Life, Disability, and other ancillary lines. Retirement plans, 401K, and wellness initiatives are a plus
• Serve as a point of contact for clients regarding benefit-related matters, with escalation support from the Director of Benefits.
• Address employee eligibility and enrollment issues; coordinate corrections or updates with carriers and payroll teams. Ensure timely processing of claims.
• Provide ongoing support to the Benefit Coordinator for benefits orientation sessions for new hires and provide ongoing education about available benefits.
• Handle benefit-related inquiries from clients, and employees with professionalism and clarity.
• Review and submit payroll adjustments for processing related to benefit deductions, arrears, and retroactive changes.
• Support clients through the renewal process, including reviewing carrier proposals, preparing renewal presentations, and participating in renewal discussions. Including gathering data and preparing reports.
• Maintain accurate records of employee benefits enrollments, changes, and terminations.
• Monitor on-going compliance with federal and state regulations related to employee benefits.
• Support the internal HR team and Benefits Director with special projects and initiatives as needed.
• Collaborate with external benefits providers and vendors to ensure high-quality service delivery for our clients.
• Maintain up-to-date knowledge of federal, state, and local benefits regulations. Ensure that all benefits programs comply with applicable laws and regulations and implement necessary changes to maintain compliance.
• Ability to analyze benefits data and trends to recommend improvements or changes to programs at renewal is a plus.

Qualifications :

What We Offer :