Help Desk Analyst (On-site)

About the Opportunity

Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.

What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!

Regular duties and responsibilities will primarily include the following -

• Troubleshooting remote desktops, laptops, printers, and other hardware peripherals.
• Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed.
• Assisting with other IT support responsibilities as needed.

The position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.

Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Preferred Qualifications

Shift Options

We are looking to fill a position on our mid-shift team, working the following hours -

Compensation

Additional Information

Position Type : Regular Full Time Employee

Benefits : Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment

Location : San Juan Capistrano, CA (no remote options)