Administrative Assistant III

Job Description

Salary range : $40,000 - 45,600.00 annually

Posting closes : 11 / 10 / 2025

General Description and Classification Standards

Participates in the development and implementation of the Atlanta Citizen's Review Board initiatives and carries out special projects of an administrative or office operations nature; may serve on interdepartmental teams for process improvement or other tasks. Answers calls, responds to general phone, email, or written inquires and maintains calendar, records, and files. Works under very general supervision. May work independently or with other workers with responsibility for completion of assigned tasks.

Supervision Received

Works under general supervision and report to a manager, or Director as needed. May work independently or with other workers with responsibility for completion of assigned tasks.

Responsibilities

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Coordination, logging, and distribution of projects for review.
• Maintain handwritten logs and computerized spreadsheets to track status of reviews.
• Provides overall Accela system quality control for Site Development entries summarizing review status made by assigned reviewers.
• Tracks all transactions of incoming and outgoing plans
• This position responds to walk-in inquiries, e-mail and telephonic inquiries
• Coordinates necessary corrections to tracking databases with individual reviewers on a weekly basis to ensure the most up-to-date information is being maintained and presented.
• Tracks requested status updates for specialized reporting such as Focus on Result (FOR) and monthly / quarterly / end-of-year statistics for selected categories of review projects to include time to permit and number of reviews required.
• Publishes and presents weekly status updates for individual commercial and residential reviewers, and summary branch statistics at the weekly branch staff meeting.
• Assist in receiving and distributing telephone calls and responds to complaints, problems, and concerns which includes making records of customer calls, analyzing records and conferring with departmental personnel in regards to same
• Receives, reviews, routes and / or processes various forms, requests and reports, files, records and documents from the public and / or other departments
• Assist in various clerical or administrative activities as needed and assist customers, employees and city officials will all types of transactions and informational needs in a professional and timely manner I

Decision Making

Follow standardized procedures and written / verbal instructions to accomplish assigned tasks. Must be able to process information on hand and decide on next steps to complete tasks and / or resolve issues. Determines when to escalate issues to upper / senior management.

Leadership Provided

Routinely provides work group leadership, guidance, and / or training to less experienced staff.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Qualifications

Minimum Qualifications

Education and Experience

or

any equivalent combination of training and experience which provides the requisite knowledge, skills and abilities for this job.

Preferred Education & Experience

Same as minimum

Licensures and Certifications

No license or certificate required.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer.

It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.