Administrative Assistant - Part-Time

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description :

The Administrative Assistant will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for providing administrative support to the Community Manager for a variety of property related tasks and should be able to efficiently and effectively handle multiple tasks at a time. They will adhere to the company's Mission Statement and ensure the site is in compliance with all regulatory requirements. This position will be 3 days a week (Monday-Wednesday) for 6.5 hours each day.

Essential Functions :

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities :

Knowledge, Skills and Abilities :

Education & Experience :

Benefits

The Community Builders is an equal opportunity employer.