Community Branch Manager

Responsive Recruiter

Promotes a sales and service culture through coaching, guidance, and staff motivation while achieving individual and branch growth goals. Participates in community affairs and networking to increase the Credit Unions' visibility and to enhance new and existing opportunities. Responsible for the administration and efficient daily operation including new business generation, operations, deposit and loan product sales, and overall member engagement.

Essential Functions and Responsibilities :

• Collaborates with direct manager to set reasonable sales and / or retail goals.
• Conducts regular staff meetings with written documentation to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective members, demonstrating excellent customer service and setting an example for other staff.
• Model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all members and staff.
• Conducts performance evaluations, including verbal and written communication, that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Accountable for financial performance and member satisfaction review reports and determine strategies for achieving goals, setting and maintaining expectations and holding yourself and staff accountable.
• Oversees the day-to-day workflow of the branch.
• Ensures the branch adheres to policies, objectives and procedures including compliance, security and safety of branch.
• Finalize and approve monthly staff schedule accordingly.
• Participates in community activities to promote the organization and to build goodwill.
• Hires and coaches qualified candidates for entry-level roles.
• Advocate and demonstrate company brand.
• Other duties as assigned.

Qualifications :

Environmental Factors and Physical Requirements :

This position requires the employee to work indoors in a typical office environment. The employee must be able to read on electronic devices and printed documents. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.

Hours : Monday through Thursday 8 : 45 am -5 : 15 pm, Friday 8 : 45 am -6 : 15 pm, Saturday 8 : 45 am -12 : 15 pm.

Location : 6011 Staples Mill Rd, Richmond, VA 23228

Benefits : Medical Insurance Dental Insurance Vision Insurance Voluntary Life Pet Insurance HSA / FSA / DCA Accident Insurance Critical Illness Insurance 401K with generous employer contribution Company Paid Benefits Include : Group Life Insurance Short-term Disability Long-term Disability Parental Leave HSA Employer Contribution and Matching Employer Paid HRA 10 Paid Holidays Birthday Off with Pay Paid Community Service Time PTO

Compensation : $63,900.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Call Federal Credit Union provides passionately local banking, opening doors to our members' financial health. As a full service financial co-operative, we're driven by our members, rather than investors. And because we're not-for-profit, our earnings are passed along to our members in the form of lower loan rates, higher savings dividends, and fewer fees. In addition to great rates, Call Federal members also enjoy a variety of perks, including discounted entertainment tickets (amusement parks, movies, concerts, etc.) and savings on mobile phone plans, travel, and more. Membership is open to anyone who lives, works, worships, or attends school in the Greater Richmond region - our home for almost 60 years. We take great pride in giving back to our community, offering financial support, volunteer hours, and other resources to the charitable organizations we love; the ones that make a difference in the lives of our friends, family, and neighbors, including the Children's Museum of Richmond, Junior Achievement of Richmond, Children's Hospital of Richmond and more.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.