Lead Systems Analyst – O365 Support

Dear,

I hope you are doing well.

I'm reaching out to share an opportunity that I believe aligns strongly with your experience and expertise. Please review the position details below, and let me know if you'd like to discuss further. I'd be glad to answer any questions.

Title : Lead Systems Analyst O365 Support

Work Location : Mahwah, NJ (Onsite)

Duration : 12 months

Position Overview

We are seeking a highly skilled Lead Systems Analyst O365 Support to provide expert-level support and strategic guidance for the Microsoft Office 365 suite. The ideal candidate will ensure reliable performance, robust security, and enhanced user experience across the organization by managing and optimizing O365 applications and associated services.

Key Responsibilities

• Serve as the primary technical lead for O365 Office applications including Word, Excel, PowerPoint, and Outlook.
• Manage monthly patching cadence for 110,000+ devices including desktops, Citrix workstations, and servers.
• Perform patch deployment testing (Alpha / Beta), compliance checks, and remediation of unpatched devices.
• Analyze business requirements and design scalable solutions leveraging O365 capabilities.
• Manage configurations, updates, and integrations for O365 applications across the enterprise.
• Provide Tier-3 level support for complex escalated O365 issues.
• Collaborate with cross-functional IT teams and business stakeholders to improve workflows and productivity.
• Develop and maintain documentation for configurations, policies, standards, and best practices.
• Monitor system performance and ensure compliance with governance and security requirements.
• Stay up to date on Microsoft enhancements and recommend improvements to drive user satisfaction and operational value.

Required Qualifications

Preferred Skills

Thanks with regards,

Rahul Kushwah

Rahul.k@usgrpinc.com

Direct 614-495-9222 ext- 471

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