Auto Body Customer Service

Auto Body Customer Service Representative

The Auto Body Customer Service Rep's responsibility is to provide excellent customer service to customers of Town & County Auto Body Collision Center. This requires establishing strong customer relationships and providing information and advice regarding all Auto Body products, services, and pricing. The position will also ensure smooth and enjoyable customer experiences to enhance loyalty.

This is a full-time, hourly customer service role in the auto industry with competitive hourly rate and excellent benefit package including 401K plan, medical/dental, and vacation/sick leave.

Responsibilities:

• Answer incoming customer calls and emails, and respond to inquiries and questions
• Make outbound calls to existing and potential customers
• Investigate and solve customer complaints
• Utilize company resources to provide customers with accurate pricing and delivery information
• Handle multiple customer accounts at one time
• Provide customer feedback to Auto Body management team for improvements
• Demonstrate appropriate customer service etiquette

Requirements (Collision Center EXP Preferred):

• Demonstrated ability to interact effectively and efficiently with customers
• Excellent phone, written, and verbal communication skills
• Ability to build and maintain strong customer relationships
• Proven organizational and problem-solving skills
• Ability to work independently while meeting strict deadlines
• High School Diploma or GED
• Experience in customer service, sales, or other related fields

EEOC STATEMENT Town & County Auto Body Collision Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, sexual orientation, national origin, marital status, disability, veteran status or any other classification protected by law. This policy applies to all areas of employment including hiring, performance management, promotion and terms of employment.