PERSONAL BANKER I

PERSONAL BANKER I

Department : 2251-Papillion North

Employment Type : Full Time

Location : Papillion North

Compensation : Depends on Experience

Description

GENERAL SUMMARY :

In compliance with established policies and procedures, performs a broad variety of customer service and sales activities that promote long-term customer relationships. Assist customers with account problems and questions. Duties include initiating and servicing of deposit accounts and related services. Secure and strengthen customer relationships on an ongoing basis through follow-up calls, customer profiling activities, and review of customer needs. Responsible for closing deposit accounts as needed.

Serve as a consumer lender trainee in processing loan requests per the bank's policy and guidelines. Individual lending limitations and authority will be granted and updated over time based upon the incumbent's demonstrated ability and level of lending experience.

RESPONSIBILITIES AND DUTIES :

• Assists customers in making product and service choices that best meet the needs, and conducts subsequent required duties related to the proper account opening and closing for both individual and commercial account relationships.
• Be proactive in exploring customer needs and making appropriate recommendations of available products and services in a professional manner.
• Performs customer service duties as directed by incumbent's supervisor, including but not limited to, answering phone and in-person customer inquiries, conducting customer research, processing approved refunds of service charges or fees as directed by supervisor, place check orders for customers as requested, assist in appropriate customer access to established safe deposit, and processing of deposit verifications for credit purposes.
• Performs appropriate customer profiling at the time the relationship is first established to ensure that the immediate product and service suggestions are effective and that subsequent follow-up activities can be done with adequate information to ensure the bank's goals of serving all of the customer needs are met.
• Provides interest rate quotes to customers per the bank's established rate sheet, obtaining individual rate quotes from appropriate bank personnel as needed for jumbo deposit relationships.
• Accepts applications and conducts initial credit verifications and underwriting requirements as necessary for Demand Deposit and other Consumer Loans, including but not limited to ordering credit reports, and providing customers with loan payoff quotations.
• Responsible for requesting and reviewing loan documentation related to the initiation and / or modification of DDL, Consumer and Fresh Start Loan accounts.
• Initiates and processes incoming / outgoing wires, obtaining all necessary approvals.
• Performs any other duties / projects as assigned by supervisor.
• Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

KNOWLEDGE, SKILL, AND ABILITIES :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

Seeing : 75-100%

Must be able to greet customers read documents, use computer

Hearing : 75-100%

Must be able to communicate with customers and co-workers

Standing / Walking : 75-100%

Must be able to visit customer

Lifting / Pulling / Pushing : 25-49%

Climbing / Stooping / Kneeling : 25-49%

Fingering / Grasping / Feeling : 75-100%

Must be able to use computer, write

PHYSICAL DIMENSIONS :

Medium Work : Exerting up to 20 pounds of force occasionally, and / or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

NOTE : The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.

More Details

Monday Through Friday 8am to 5pm, rotating Saturdays 8 : 30am to 12 : 00pm