Maintenance Service Technician - Randolph Village

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Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

Community overview & position summary :

The Service Technician is an integral part of the on-site Service Team. The position will respond and attend to resident service requests. Communicates with residents to resolve maintenance issues. Assists the Service Manager in performing preventive maintenance of the asset.

As a Humphrey Management Ambassador, the Service Technician pays particular attention towards asset protection. Displays solid knowledge and skill in the safe use of hand and power tools and other materials to complete maintenance tasks. Follows all company, safety, and security policies and procedures. Visually inspects the community and reports any maintenance concerns.

The Service Technician reports directly to the Community Manager / Service Manager and is accountable to the Property Owners, Residents, and Team Members.

The essential functions of the Maintenance Service Technician are as follows :

• The role will be responsible for managing and overseeing two communities , with responsibilities including covering 2-3 days at Randolph and 2-3 days at Quaker. The focus will be on ensuring efficient operations and promoting active engagement at both locations.
• Maintains a professional demeanor and appearance, adhering to company standards in conduct, attendance, and personal presentation. Demonstrates the core values of the company through actions.
• Executes daily maintenance tasks to ensure the maintenance and longevity of buildings, fixtures, and equipment. Undertakes physical repair tasks as needed.
• Conducts routine maintenance repairs, encompassing basic carpentry, floor repairs, window / glass repairs, plumbing, electrical work, and other relevant repairs.
• Undertakes physical tasks to address urgent situations like sewer backups or water flooding in apartments, ensuring prompt resolution and cleanup. Takes responsibility for mopping up water and clearing debris to restore affected areas to their original condition.
• Documents observed deficiencies within the building, detailing specific issues, their locations, and recommendations for addressing them, and submits these reports to the Community Manager.
• Reports instances of substandard housekeeping or unit damage while performing corrective maintenance tasks.
• Recognizes the financial implications of job responsibilities and adjusts actions accordingly.
• Executes preventive maintenance tasks as needed and keeps detailed logs of preventive maintenance activities.
• Collaborates with contractors to execute significant repairs and enhancements on the property.
• Ensures that equipment and supplies on the property are maintained in optimal condition.
• Takes charge of snow removal from walkways, steps, breezeways, and other communal areas during and after snow or ice storms. Applies Ice Melt and other substances to prevent slips and falls.
• Maintains detailed records of maintenance services rendered, equipment inventory, operating manuals, general inventory, and warranties on equipment and appliances.
• Reports any damage to shrubbery, fencing, or flowers on the grounds.
• Delivers exceptional customer service.
• Demonstrates proficiency in understanding and adhering to safety precautions outlined in Material Safety Data Sheets (MSDS) for all hazardous materials used in performing job duties.
• Undertakes additional duties as assigned or as deemed necessary.

BENEFITS OFFERED : Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager / Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.

Qualifications : An experienced Service Technician with Universal certifications and a valid driver's license is required

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