Bilingual Spanish- Customer Service Representative

Job Title : Bilingual Spanish / English Customer Service Representative CWB

Location : 1201 Main Street, Suite 2300, Columbia, SC 29210

Duration : 6 months temp to perm

Position Type : Hourly contract Position (W2 only)

Note :

Conversion Annual Salary Range is $42K-$44K

Job Hours : 40 hours - 7 : 30am-8 : 00pm central time

Job Schedule : 5 days in office- Some Saturday hours may be required.

Interview process : Onsite interview

TEMP TO PERM opportunity

Job Summary :

The CWB Representative role supports the CWB contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects / duties as assigned

Qualifications