Medical Office Assistant II, (B252062-1), 205, Employee Wellness

Medical Office Assistant

Under the direction of the Public Health Department Employee Health & Wellness Division, the Medical Office Assistant plays a key role in supporting the clinic to ensure smooth day-to-day operations. This position provides both administrative and clinical assistance not limited to the contracted Medical Provider, RN, Nurse Practitioners Supervisor, and Registered Nurses; assists in delivering high-quality patient care in a professional, efficient, and compassionate manner. This role bridges patient care and office coordination is responsible for welcoming patients, assisting with examinations and treatments, maintaining accurate medical records, case management, and ensuring compliance with healthcare regulations. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical setting.

Essential Functions and Responsibilities :

• Assists the contracted Medical Provider, RN, Nurse Practitioner Supervisor, and Registered Nurses with patient care activities or personal cases.
• Assists administrative staff members in any duties assigned or required, including front office coverage.
• Prepares patients for examinations, procedures, and treatments.
• Records vital signs, height, weight, medical history, and chief complaints in the medical record.
• Performs basic clinical procedures such as specimen collection, vaccinations, blood draws, point-of-care testing, and patient rooming.
• Maintains examination rooms by ensuring cleanliness, stocking supplies, and preparing necessary equipment.
• Provides patient education on follow-up instructions, preventive care, and treatment plans as directed by providers.
• Schedules patient appointments, referrals, and follow-up visits, as well as providing Return to Work slips.
• Answers phone calls, routes messages, and manages patient inquiries professionally.
• Verifies patient demographics; and maintains accurate records.
• Manages medical records and ensures compliance with confidentiality and HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Works closely with RN, Nurse Practitioners Supervisor, contracted Medical Providers, and Registered Nurses to ensure coordinated patient care.
• Supports the clinical team during busy clinic hours by anticipating needs and prioritizing tasks.
• Participates in staff meetings, trainings, and quality improvement initiatives.
• Coordinates with medical and administrative staff on managing, maintaining, and updating the inventory and on restocking-of medical and pharmaceutical supplies within the clinic.
• Assists in providing feedback of the effectiveness of the clinic's operations.
• May assist in providing division trainings, and new employee orientations.
• Participates in quality assurance initiatives, audits, and compliance reviews.
• Provides support in emergency situations (e.g., calling emergency services, assisting staff with urgent patient needs).
• Adapts to evolving technology, including electronic health records and telehealth platforms.
• Serves as a liaison between patients and clinical staff, ensuring questions and concerns are addressed promptly.
• Handles special projects or assignments as delegated by providers, nursing staff, or clinic management.
• Will be required to drive a City vehicle for City business use.
• Performs all other duties as assigned.

Competencies for Successful Performance of Job Duties :

Skills and Abilities :

Work Environment / Conditions and Physical Demands :

Physical Effort Requirements : Position will have the following exposures :