IT Site Technician

Overview

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger.

The IT Site Technician role efficiently provides high-quality support to all Resonetics site users and visitors. The Technician is responsible for the secure and effective provisioning, installation, configuration, operation, and maintenance of all site hardware and software while conforming to Resonetics and Managed Service Provider policies and procedures.

Join Resonetics and be part of a team that's redefining medical device manufacturing. If you're passionate about innovation and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Support all site office and production floor workers with hardware, software, network, and security-related activities including :
• Technical support for desktops
• Support for various Microsoft products, third-party software, and cloud services
• Overall system support (e.g. performance issues, outages)
• Network support including WAN and LAN connectivity, firewalls, and security
• Remote access solution implementation and support including VPN and Remote Desktop Services
• Recurring onsite maintenance activities
• Perform all activities in accordance with Resonetics and Managed
• Ensure all IT software and infrastructure-related issues at the site are addressed, resolved, escalated in a timely manner
• Effectively track status and time in ticketing system
• Update and maintain technical documentation as required
• Troubleshoot and manage escalations from the help desk, project team, and managed services group
• Maintain regular communication with site users to ensure awareness of incident progress, upcoming changes, or agreed outages.
• Take live support calls for immediate triage
• Proactively share technology and / or process-related recommendations with leadership to improve overall service level performance
• Immediately escalate any identified security issues to Resonetics management Provide orientation and guidance to users on how to operate new software and computer equipment Other IT-related projects and tasks as assigned

Required Qualifications

Preferred Qualifications

Physical Demands

This position will be based out of Bethel, CT and support 4 sites : Bethel CT, New Hartford NY, New Boston NH and Menlo CA. Therefore, this role will require occasional travel ~25%.

Compensation

The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $27.00 / hr - $33.00 / hr.