Dental Clinic Manager

Dental Clinic Manager

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of belonging, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Location: 1233 Edgewater St. NW

Job Status: Full-time | Exempt

Hours | Days: 8am - 5pm, Monday-Friday, Rotating on Saturdays with the Clinic Leaders

Report to: Clinic Director

Northwest Human Services (NWHS) is seeking a mission-driven Dental Clinic Manager to lead the daily operations of our dental department. This role ensures that our community has access to high-quality, patient-centered, and equitable dental care within a collaborative, multi-site healthcare environment.

Position Overview

The Dental Clinic Manager oversees all aspects of daily operations for the dental departmentensuring efficient clinical workflows, exceptional patient experiences, and compliance with all regulatory standards, including HRSA, OSHA, HIPAA, and The Joint Commission.

In partnership with the Dental Director, the manager plays a key leadership role in strategic planning, quality improvement, staff supervision, and financial performance monitoring. This position also supports integrated care coordination, community outreach, and data-driven performance management to advance NWHS's mission of accessible, compassionate care for all.

Key Responsibilities

Leadership & Team Management

• Provide leadership and guidance to dental staff, fostering a collaborative, mission-driven, and accountable team culture.
• Supervise Dental Assistants, including hiring, training, scheduling, performance management, and professional development.
• Promote open communication, staff engagement, and teamwork aligned with organizational goals.

Operations & Compliance

• Oversee day-to-day clinical operations, ensuring efficiency, patient flow, and compliance with all regulatory and accreditation standards.
• Develop and maintain policies and procedures that support consistent, safe, and effective dental care delivery.
• Collaborate across departments to coordinate integrated care and operational improvements.

Financial Management

• Develop, monitor, and manage the dental program budget, maintaining performance within established financial targets.
• Support fiscal responsibility through resource allocation, expense management, and revenue optimization strategies.

Quality & Performance Improvement

• Lead quality assurance initiatives, monitor outcomes, and implement improvements based on data and best practices.
• Ensure alignment with organizational quality standards, compliance requirements, and patient-centered care principles.

Qualifications

• Bachelor's degree required, preferably in Healthcare Administration or related field.
• Minimum three (3) years of management experience in a healthcare or community health center setting.
• Minimum three (3) years of direct supervisory experience in dental or healthcare operations.
• Strong knowledge of dental workflows, compliance regulations, and quality assurance standards.
• Demonstrated leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and electronic health record systems.
• Ability to work collaboratively with diverse teams and patient populations.
• Radiology Certificate, EFDA, and BLS/CPR certification preferred.

Summary of Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.