Customer Service Representative

Customer Service Representative

Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

Zinga Filtration Group is currently seeking a Customer Service Representative to join our team in Reedsburg, WI.

The Customer Service Representative develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism. The Customer Service Representative acts as liaison between the client and the production staff to maximize efficiency and exploit sales opportunities as well as handles incoming communications, processes orders and follows up with customers.

Responsibilities

Responsibilities Customer Service Representative :

• Achieves and maintains respectful working relationships with customers and works to provide the best possible service at all times.
• Verifies order accuracy is based on contract agreements, price list or quote. Thoroughly discuss quote specs with the account manager and / or production manager, and provides follow-up as needed.
• Coordinates details of orders through the production process to ensure completion of order and delivery commitment.
• Identify, research, and resolve customer issues, product concerns or complaints and coordinate with appropriate staff to provide a solution.
• Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook.
• Prepares quotations, if needed, and assumes responsibility for providing samples and answers to customer questions and inquiries.
• Prepares documents and coordinates new client info, purchase order, return goods memo, credit and rebills with production and accounting department and sales / product manager for review or action as appropriate.
• Any other duties as required by management.

Benefits and Pay

Qualifications

Skills and Experience Customer Service Representative :

Zinga / Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at its best when everyone feels free to be their most authentic self.

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes.

With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.