Event Technician, Audio Visual - The National, Autograph Collection Job at Encor

Event Technician, Audio Visual - The National, Autograph Collection

Position Overview : A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation : Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service : Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients through effective communication; meet with guests on site to ensure their needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel / client relationship.
• Technical Ability : Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge : Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment for setup and strike; interact with staff and outside vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

Competencies

Physical and Work Environment

Physical Requirements include : Sitting, Standing, Walking, Stooping, Crawling, Kneeling, Bending, Reaching, Climbing; Lifting, Carrying, Pushing / Pulling across defined weight ranges. Visual and auditory requirements also apply.

Note : Management reserves the right to revise duties as needed. Hourly Pay Range : $15.09 - $18.49. Compensation determined based on location, travel, experience, and skills; some positions may include overtime, bonuses or incentives. Benefits options are available for employees worldwide.

We are committed to inclusivity and belonging. Details available on our benefits and inclusion commitments.

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