Senior Client Manager

Vouch is the risk advisor that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $225M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head‑on and win as a team,” and “Serve clients with integrity and excellence.”

What does a work environment look like at Vouch?

This role is preferably based near our Chicago office. We require our Chicago area team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

What you’ll do :

• Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.
• Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long‑term partnership.
• Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.
• Engage in retention and renewal efforts by leading the end‑to‑end renewal process and proactively identifying opportunities to round out accounts.
• Drive expansion by surfacing upsell and cross‑sell opportunities, and coordinating closely with producers to grow your portfolio.
• Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.
• Support new business by partnering with Sales during late‑stage deals and onboarding to ensure a smooth client handoff and setup.
• Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.

About you :

Strong preference for prior working experience in the following commercial lines :

Nice to have :

Vouch provides several benefits to help you bring your best self to work :

What to expect in a typical interview process :

(Please note these steps may vary slightly depending on the role)

Compensation philosophy :

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal‑opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application, interview, complete any pre‑employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.

The pay range for this role is :

110,000 - 120,000 USD per year (Chicago Office)

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