Client Support Operations Coordinator
Active Staffing ServicesGrand Rapids, MI, US6 days ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent (bonus points for additional education / certifications). Prior customer service experience—ideally in a fast-paced environment. Clear, confident written and verbal communication skills. Customer-first mindset with strong problem-solving skills. Ability to multitask and manage time effectively. Comfort with customer service software and Microsoft Office Suite. Positive attitude, eagerness to learn, and a team-oriented spirit. A supportive team that listens and values your ideas. Hands-on training with real opportunities for career growth. Daily chances to make a tangible difference for customers.
Job Description
Job Description
Ready to be the go-to problem-solver in Walker, MI?
If you love connecting with people and keeping projects on track, you’ll thrive here. You’ll act as the hub for customer conversations while coordinating the details that keep our work running smoothly.
What you will do
- Be the first point of contact via phone, email, and chat—greeting customers and guiding them to solutions.
- Deliver clear, precise information about products and services.
- Handle issues with empathy, patience, and professionalism to ensure positive outcomes.
- Document interactions and resolutions thoroughly for accurate, accessible records.
- Collaborate with teammates to improve processes and enhance satisfaction.
- Keep your knowledge sharp on products, policies, and best practices.
- Help onboard and mentor new colleagues when needed.
What you bring
Why you’ll love working with us
Location : Walker, MI
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Client Coordinator • Grand Rapids, MI, US
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