Senior Manager, Product Management - Unified Communications & Collaboration

Overview

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Senior Manager Product Management – Unified Communications & Collaboration

As a Sr. Manager of Product Management, you will help drive innovation and product development for our UC&C portfolio by leading a team of Product Managers who support the Zoom and Lumen Enablement Services Portfolios. You will need to lead and create the strategy for new services and offerings within our Zoom and LES portfolios as well as any adjacent integrated partner services including but not limited to our CCaaS, CCI and Security technology partners. This role will require you to work regularly with cross-functional teams such as Marketing, IT, Sales, Service Delivery, and Support. Part of this role will also be driving the integration of our Unified Communications and Collaboration services into Lumens Communications platform (LCC) This will enable these UC&C services to be an integrated part of the Lumen Fabric Port strategy. This position is a leadership role responsible for managing the development and sales effort of complex product(s) from conception until delivery to optimize profit and meet marketing, financial and corporate growth objectives. As part of this role, you will need to lead and drive partnerships with many of our integrated technology partners as well as serving as a key Product support liaison for our AGT partners on all Sales opportunities.This is a fully remote position from anywhere in the US.

Location

This is a work from home position within the US.

The Main Responsibilities

• Work with cross functional teams to create development requirements for integrating a world class SaaS and LES applications within Lumen’s Communications network infrastructure. Continued and ongoing iteration of these platforms. This would include writing Epic’s, defining capabilities and outlining product features based on customer, operations and sales feedback
• Ability to help develop present and articulate the UC&C vision / integration story into the larger Lumen vision / roadmap including associated Product Financials (LCC / Fabric Port etc.)
• Leading a team of PM’s to drive the growth, support and Product evolution for our Zoom and LES portfolios. Continued coaching and employee development a must
• Responsibilities include but are not limited to forecasting, execution and presentation of : Revenue, Sales, Budget, headcount, P&L, Product Roadmaps. Leading development of programs from concept to design to delivery, working on program approvals and delivery via our LTO process when required
• Ability to break down release notes, vendor documents and other product materials to understand the mechanics of the application
• Lead training, office hours, technical sessions and other sales meetings to help educate and articulate the offering to internal or external participants
• Help answer questions about the Lumen Solutions for Zoom Portfolio for Sales, Support and Service Delivery teams
• Help to present the Lumen value prop and evangelize the Lumen Solution for Zoom / LES portfolios to internal and external stakeholders
• Develop metrics to gather data of market conditions and customer requirements to assess and recommend appropriate implementation or management of the solution
• Works with Offer Management and Finance to review strategic deals and ensure that we are maximizing revenue and margins to align with corporate strategic directions. Prepares and presents business cases for new services / products with the portfolio
• Contributes to the development of new processes and methods to help drive efficiencies and automation

What We Look For in a Candidate

Required :

Preferred :

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges :

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process

Learn more about Lumen's :

Benefits

Bonus Structure

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Requisition # : Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10 / 18 / 2025

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